أسئلة شائعة
Frequently Asked Questions | FAQ
📦 Shipping and Delivery
Do you ship to all regions of Lebanon?
Yes, we ship to all regions of Lebanon, including remote and distant areas. Delivery time is 2–5 business days.
Do you ship to Syria?
Yes, we ship to Syria by prior arrangement. Contact us via WhatsApp for shipping details and cost.
What is the shipping cost?
Shipping cost is determined by the region and device weight. Contact us for an accurate price.
💳 Payments and Orders
What payment methods are available?
We accept payment via credit cards, bank transfer, and cash payment by prior arrangement via WhatsApp.
Can I pay in installments?
Yes, we offer installment payment options for some devices by prior arrangement. Contact us via WhatsApp for details.
🛡️ Warranty and Technical Support
What is the warranty period for devices?
The warranty period ranges from one to three years, depending on the brand and model. Refer to the warranty page for full details.
Do you provide technical support after purchase?
Yes, we provide free technical support to all our customers, including device setup, settings explanation, and troubleshooting via WhatsApp.
What should I do if I encounter a problem with the device?
Contact us immediately via WhatsApp with a description of the problem and an illustrative photo. Our team will respond within 24 hours.
🔍 Device Selection
How do I choose the right device for me?
The choice depends on your goal: detecting gold, metals, voids, or groundwater. Contact us via WhatsApp, and our expert will guide you to the appropriate device based on your budget and region.
Are the devices 100% original?
Yes, all our devices are 100% original directly from the manufacturer, with an official warranty and official invoice.
Can the device be used in Lebanon and Syria?
Yes, all our devices are suitable for the terrain and lands in Lebanon and Syria. Our team specializes in guiding you to the best settings according to the nature of the terrain in your region.
🔄 Returns and Exchanges
What is your return policy?
All sales are final — no returns or exchanges. For inquiries, contact us via WhatsApp: +961 76 622 476
Couldn't find an answer to your question? Contact us via WhatsApp, and our team will respond immediately.