Warranty Policy | Warranty Policy

Metal Detectors Golden Gate is committed to providing a comprehensive warranty on all devices sold, as we believe in the quality of every product we distribute.

Warranty Period

• ✅ One full year (12 months) on all devices from the date of purchase
• ✅ Free technical support throughout the warranty period via WhatsApp
• ✅ Some brands offer an extended warranty of up to two years — specified at the time of purchase

What the Warranty Covers

• 🔧 Manufacturing defects and materials
• 🔧 Internal electronic component failures
• 🔧 Software and firmware issues
• 🔧 Screen or control panel failures resulting from a manufacturing defect

What the Warranty Does Not Cover

• ❌ Breakage or damage resulting from misuse or dropping
• ❌ Damage resulting from water or excessive humidity (unless the device is water-resistant)
• ❌ Unauthorized modification or repair by a third party
• ❌ Damage resulting from the use of unsuitable batteries or a non-original charger
• ❌ Scratches and normal wear and tear from use

How to Claim Warranty

1. Contact us via WhatsApp at +961 76 622 476
2. Send a copy of the invoice or proof of purchase
3. Describe the issue or send a video clip illustrating it
4. Our team will contact you within 24 hours to determine the next steps

Repair and Replacement

If a manufacturing defect is proven, we will cover:

• Free repair of the device, or
• Replacement with a similar device if repair is not possible

Contact Us

📱 WhatsApp: +961 76 622 476 — available 24/7
📍 Hazmieh, Beirut - Lebanon
📧 info@metaldetectorsgoldengate.com