Frequently Asked Questions

Frequently Asked Questions | FAQ

📦 Shipping & Delivery

Do you ship to all regions of Lebanon?

Yes, we ship to all regions of Lebanon including remote areas. Delivery takes 2–5 business days.

How much does shipping cost?

Shipping cost depends on the region and the weight of the device. Contact us for an accurate quote.

💳 Payment & Orders

What payment methods are available?

We accept credit cards, bank transfers, and cash on delivery (COD) with prior arrangement via WhatsApp.

Is installment payment available?

Yes, installment payment is available for select devices with prior arrangement. Contact us via WhatsApp for details.

🛡️ Warranty & Technical Support

What is the warranty period?

Warranty periods range from 1 to 3 years depending on the brand and model. See our Warranty page for full details.

Do you offer after-sales technical support?

Yes, we provide free technical support for all our customers including device setup, settings explanation, and troubleshooting via WhatsApp.

What should I do if I have a problem with my device?

🔍 Choosing the Right Device

How do I choose the right device for me?

The choice depends on your goal: gold detection, metal detection, void detection, or groundwater. Contact us via WhatsApp and our expert will guide you to the right device based on your budget and region.

Are the devices 100% genuine?

Yes, all our devices are 100% genuine, sourced directly from the manufacturer, with an official warranty and invoice.

Can the device be used in different terrains?

Yes, all our devices are suitable for various types of terrain. Our team specializes in guiding you to the best settings for your specific area.

🔄 Returns & Exchanges

What is the return policy?

In the case of a proven manufacturing defect, we offer a full replacement or refund within 48 hours of delivery. Contact us immediately via WhatsApp: +961 76 622 476

Didn't find an answer? Contact us via WhatsApp and our team will respond immediately.